Last updated: April 09, 2026
This Cookie Policy explains how Crestfolio LLC ("we," "us," or "our") uses cookies and similar tracking technologies when you visit crestfolio.io or use our services. Questions? Email us at matt@crestfolio.io.
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owner.
Cookies allow us to recognize your device and remember information about your visit — such as your login status, preferences, and how you use our Services. This helps us provide you with a better experience and allows certain features of our platform to function correctly.
We also use similar technologies such as web beacons (also called pixel tags or clear GIFs), which are small transparent image files embedded in web pages or emails that help us track user interactions.
These cookies are strictly necessary for Crestfolio to function. Without them, core features of the Service cannot work. You cannot opt out of these cookies.
| Cookie | Purpose | Duration |
|---|---|---|
| session_token | Keeps you logged in to your Crestfolio account securely | Session / 30 days |
| csrf_token | Protects against cross-site request forgery attacks | Session |
| auth_state | Maintains your authentication state across pages | Session |
These cookies allow us to remember your preferences and settings to provide a more personalized experience. You can opt out of these but some features may not work as expected.
| Cookie | Purpose | Duration |
|---|---|---|
| theme_preference | Remembers your light or dark mode preference | 1 year |
| dashboard_layout | Saves your dashboard configuration and preferences | 1 year |
| currency_format | Remembers your number and currency formatting preferences | 1 year |
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the performance and usability of Crestfolio.
| Cookie | Purpose | Duration |
|---|---|---|
| _plausible | Privacy-friendly analytics to understand page visits and feature usage (no personal data collected) | Session |
| _posthog | Product analytics to understand how features are used and improve the experience | 1 year |
Some cookies on our platform are set by third-party services that we use to power Crestfolio. We do not control these cookies and they are subject to the respective third party's privacy policies.
We use Stripe to process subscription payments. Stripe may set cookies on your device to facilitate secure payment processing, fraud prevention, and to remember your payment preferences. These cookies are essential for billing to function correctly.
Learn more: stripe.com/privacy
We use Plaid to connect your bank accounts securely. When you initiate a bank connection through the Plaid interface, Plaid may set cookies or use similar technologies to authenticate your identity and maintain a secure connection session.
Learn more: plaid.com/legal/privacy-policy
We do not use Google Analytics, Facebook Pixel, or any advertising cookies. Crestfolio does not serve advertisements and we do not share your data with advertising networks.
You have several options to control or limit how cookies are used when you visit Crestfolio:
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies, or notify you when a cookie is being set. Note that disabling essential cookies will prevent Crestfolio from functioning correctly — you will not be able to stay logged in.
Here is how to manage cookies in the most common browsers:
You can opt out of analytics tracking at any time by contacting us at matt@crestfolio.io and we will disable analytics for your account. Plausible Analytics, which we use, is privacy-friendly by design and does not collect any personally identifiable information or use cookies for tracking across sites.
On mobile devices, you can control cookies through your device's privacy settings. On iOS, go to Settings → Safari → Privacy & Security. On Android, go to Chrome → Settings → Privacy.
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Because there is currently no industry standard for recognizing and implementing DNT signals, we do not currently respond to DNT browser signals.
However, you can use the browser settings and opt-out methods described in Section 4 above to limit tracking on Crestfolio.
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make changes we will update the "Last updated" date at the top of this page.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. Your continued use of Crestfolio after any changes to this Cookie Policy constitutes your acceptance of the updated policy.
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Crestfolio LLC
Sugar Grove, Illinois
United States
Email: matt@crestfolio.io
Website: crestfolio.io
For more information about how we handle your personal data generally, please see our Privacy Policy.